Careers

About Us

Careers

HOMEBANK is a strong community bank looking for exceptional people to join our team. At HOMEBANK, you will have a challenging work environment where you get out of it what you put in.

Working in a community bank affords opportunities to learn, grow, and thrive where your contributions are recognized. Creating exceptional experiences for our customers sets us apart from our competition. At HOMEBANK it’s not just about numbers, it’s about developing relationships, thinking creatively and being solution-oriented. Join a team that believes their employees make the difference.

Careers


CUSTOMER SERVICE REPRESENTATIVE Full Time, Prior Banking Experience


Role

To develop customer relationships by: processing transactions, serving as the primary point of contact for new accounts and consumer loans, identifying opportunities for additional business and delivering superior customer service while adhering to operational, technical, and regulatory requirements.


Essential Functions and Responsibilities

  • Act as the point of sale and service for the delivery of Bank products and services.
  • Maintain effective level of product/program knowledge to determine customer/prospect financial needs and sell appropriate product.
  • Actively seek business through new and existing relationship management.
  • Handle customer problems with professionalism, directing more complex issues seamlessly to management.
  • Ensure knowledge of and compliance with Standard Operating Procedures to satisfy operational, technical and regulatory requirements.
  • Other duties as assigned by management.

Knowledge, Skills, and Abilities

Experience – 1-2 years similar banking experience.

Education – High School education or GED.

Interpersonal Skills – Courtesy, tact, diplomacy and confidentiality are essential elements of the job. Work involves personal contact with others inside and outside the organization.

Other Skills – Proficient computer skills. Must be good with detail to deal with numbers and names.

HOMEBANK
C/O Human Resource Manager
400 S. Main St.
P.O. Box 311
Palmyra, MO 63461
ATTN: HR Manager
hr@myhomebank.com

CUSTOMER SERVICE REPRESENTATIVE Part Time - Hannibal, MO


Duties & Responsibilities:

  • Receives and verifies cash from customers and follows all cash handling procedures
  • Accurately reconciles cash drawer daily including scanning of all images
  • Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
  • Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
  • Understands and is able to Navigate NuPoint Core System
  • Navigates the S drive according to job duties
  • Accurately process savings bonds for redemption
  • Loads and programs MasterCard Gift Cards
  • Processes cash advances
  • Effectively explains banks products and services for basic DDA/SAV/CD’s
  • Open and maintenance and close basic DDA/SAV/CD’s
  • Able to accurately complete a check order form
  • Issues new VISA Debit Cards while following card services application guidelines
  • Effectively demonstrate digital solutions to customers or potential customers
  • Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
  • Basic knowledge and navigation skills of Internet banking and Mobile App
  • Be able to assist in the explanation of Safeline and follow thru
  • Annually participate in Robbery/Security training
  • Read and attest to both the Employee Handbook and the Business Continuity Plan
  • Complete mandatory online training courses
  • Perform other related duties required or assigned

Requirements:

  • Bachelors Degree or related experience.
  • Strong communications (written and verbal), customer skills, & interpersonal skills
  • Strong computer skills
  • Proficient with PC based teller software or willingness to learn
  • Be able to operate email
HOMEBANK
C/O Human Resource Manager
400 S. Main St.
P.O. Box 311
Palmyra, MO 63461
ATTN: HR Manager
hr@myhomebank.com

Resource Center Representative Full Time – Palmyra, MO


Duties & Responsibilities:

  • Ability to answer phones professionally and have working knowledge and use of the Call Center Operating System;
  • Willingness to assist customers with a ‘Can Do’ attitude;
  • Ability to learn and discuss Consumer Account Products & Services, with possibility to expand to Commercial Account Products and Services;
  • Ability to answer Bookkeeping, Card Services, Digital Banking and Loan Inquiry calls without relaying messages to other employees or departments;
    • Bookkeeping
      • Assist with maintenance forms and emails received through the bookkeeping email
      • Become fluent with the bookkeeping processes, duties and responsibilities to better assist customer inquiries
    • Card Services
      • Assist with maintenance forms and emails received through the card services email
      • Become fluent with the card services processes, duties and responsibilities to better assist customer inquiries
    • Digital Banking
      • Assist with maintenance forms and emails received through the internet banking email
      • Train customers in all electronic banking products and procedures
      • Reset passwords and/or security questions for customers
      • Assist as dual control for monitoring reports and review checks submitted via mobile app
    • Loan Inquiry
      • Assist with customer payment and history questions
  • Answer inquiries from all departments and customers to provide necessary information and customer service in a clear and timely manner
  • Serve as a member of the Resource Center Team
  • Perform other related duties required or assigned
  • Other Duties as assigned.

Requirements:

  • Bachelors Degree or related experience.
  • Strong communications (written and verbal), customer skills and interpersonal skills
  • Ability and willingness to learn new products
  • Self-starting, motivated to see the bank grow by helping develop new products and services
  • Strong computer skills
  • Proficient with computer based Call Center Software
  • Be able to operate email
HOMEBANK
C/O Human Resource Manager
400 S. Main St.
P.O. Box 311
Palmyra, MO 63461
ATTN: HR Manager
hr@myhomebank.com

HOMEBANK is an equal opportunity employer.